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Messages are sent instantly via email, and the information is also stored in your online portal. You also have the option to receive the message via SMS, which costs 10p. You can opt in or out of SMS delivery in your Message Delivery settings.

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Spend less time handling the phones and more time taking care of business. Our Intelligent Assistants are here to take care of your customers the way you do.

A phone answering service or virtual receptionist is a service where your incoming calls can be diverted to a professional receptionist who is available to take those calls for you and either forward the important calls across to you or take a message and send that message through to either you or your staff.

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Once you have your unique number you will need to tell us what greeting you want us to use when we answer your calls. This greeting is unique to your business and can be changed whenever you want by simply logging in to our admin area and entering the new greeting.

Messages can be sent by either SMS or email. If you choose to receive your message by email then there is no additional charge, if you select SMS then there is a small additional fee per SMS. Now all you need to do is divert your existing phone line to the number that we have allocated and you are ready to go.

You can transfer as many or as few as you want. Some customers have all of their incoming calls diverted through our service and let us manage the whole reception process. Other customers just send us their overflow calls when they are really busy. Other customers again simply user us for after hours calls or calls received when their in-house receptionist is on annual leave or off on sick leave.

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Another great thing about using our service is that the cost is tied to the level of service. We have a whole range of businesses making use of our phone answering service. We are particularly popular with professional service firms like lawyers, accountants and consultants. We also have a whole range of businesses in the digital space that use our services, these include businesses like digital marketing companies, e, Commerce companies, IT consultants and IT professionals.

Why not sign up for a 7 day free trial and test out our service. There is absolutely no obligation to continue after the trial and you can register online on our signup page so you can register at a time to suit you. If you are not comfortable registering online then you can also give one of our helpful sales representatives a call on 1300 132 087 and they will also be very happy to help.

In 1934, he developed a tape-based answering machine which phone company AT&T, as the owner of Bell Laboratories, kept under wraps for years for fear that an answering machine would result in fewer telephone calls. Many claim the answering machine was invented by William Muller in 1935, but it may already have been created in 1931 by William Schergens whose device used phonographic cylinders.

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This device and its successors were designed by Sava Jacobson, an electrical engineer with a private consulting business (virtual telephone answering service). While early answering machines used magnetic tape technology, most modern equipment uses solid state memory storage; some devices use a combination of both, with a solid-state circuit for the outgoing message and a cassette for the incoming messages.

"toll saving" below). This is useful if the owner is screening calls and does not wish to speak with all callers. In any case after going , the calling party should be informed about the call having been answered (in most cases this starts the charging), either by some remark of the operator, or by some greeting message of the TAD, or addressed to non-human callers (e.

This holds especially for the TADs with digitally stored greeting messages or for earlier machines (before the rise of microcassettes) with a special endless loop tape, separate from a second cassette, dedicated to recording. There have been answer-only devices with no recording capabilities, where the greeting message had to inform callers of a state of current unattainability, or e.

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about availability hours. In recording TADs the greeting usually contains an invitation to leave a message "after the beep". An answering machine that uses a microcassette to record messages On a dual-cassette answerphone, there is an outgoing cassette, which after the specified number of rings plays a pre-recorded message to the caller.

Single-cassette answering machines contain the outgoing message at the beginning of the tape and incoming messages on the remaining space. They first play the announcement, then fast-forward to the next available space for recording, then record the caller's message. If there are many previous messages, fast-forwarding through them can cause a significant delay.

This beep is often referred to in the greeting message, requesting that the caller leave a message "after the beep". TADs with digital storage for the recorded messages do not show this delay, of course. A TAD may offer a remote control facility, whereby the answerphone owner can ring the home number and, by entering a code on the remote telephone's keypad, can listen to recorded messages, or delete them, even when away from home.

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Thereby the machine increases the number of rings after which it answers the call (typically by two, resulting in four rings), if no unread messages are currently stored, but answers after the set number of rings (usually two) if there are unread messages. This allows the owner to find out whether there are messages waiting; if there are none, the owner can hang up the phone on the, e.

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Some machines also allow themselves to be remotely activated, if they have been switched off, by calling and letting the phone ring a certain large number of times (usually 10-15). Some service providers abandon calls already after a smaller number of rings, making remote activation impossible. In the early days of TADs a special transmitter for DTMF tones (dual-tone multi-frequency signalling) was regionally required for remote control, since the formerly employed pulse dialling is not apt to convey appropriate signalling along an active connection, and the dual-tone multi-frequency signalling was implemented stepwise.

Any incoming call is not identifiable with respect to these properties in advance of going "off hook" by the terminal equipment. business answering service. So after going off hook the calls must be switched to appropriate devices and only the voice-type is immediately accessible to a human, but perhaps, nevertheless should be routed to a TAD (e.

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Long greetings can sound clumsy and scripted and encroach on the space where your caller wants to speak. Be mindful of listening to the caller. However your phone is answered, make that part of your branding and make sure it is the same every time. Ensure that all staff members are familiar with your desired answering style too. professional phone answering service.